service characteristics
in order to better provide customers with good service, the customer service center has created a service model with unables based on years of service experience and its own characteristics.
the company has a customer service management system. the customer service specialist records the customer files and maintenance information, various technical problems and service requests on the site into the unet customer service management system. at the same time, the technical engineers perform corresponding solutions and on-site service work according to the system information.
the customer service center has also established a service tracking feedback mechanism. it is customer-centered and responsible for supervising each after-sales service, and timely accepting customer complaints, consultations, listening to customers' opinions, and investigating and understanding customers' satisfaction with each after-sales service. degree.
pledge
the customer service center is responsible for providing technical support for our full range of products, including troubleshooting, application issues and installation issues, and providing customers with answers to common technical questions (faqs).
the customer service center provides the fastest and most complete service for partners and users through multiple channels and channels. for user requests, we will respond immediately according to the situation, and we will reply no more than 4 hours at the latest for questions that cannot be answered immediately.
7*24 hours customer service hotline service to ensure timely and accurate answers to customer questions.
customer service hotline: 400-8550-333
service philosophy
professional focus, wholehearted service, beyond expectations, win customers